Privacy Policy

01Who we are

ravjistore.co.uk is operated by Ravji Store Ltd ("we", "us", "our"), a company registered in England and Wales under company number 15307000. We sell garden, outdoor, household and cleaning products.

For the purposes of UK data protection law, Ravji Store Ltd is the "data controller" responsible for your personal information. To reach us about privacy, email ceo@ravjistore.co.uk.

02What information we collect

We only collect information we need to run our shop and serve you. This includes:

03How we collect it

We collect personal information when you:

• Place an order or create an account on our website;
• Contact us by email or through a contact form;
• Sign up to our newsletter or marketing emails;
• Browse our site — some technical data is collected automatically through cookies and similar technologies.

04How we use your information

We use your personal information to:

• Process and deliver your orders and take payment;
• Communicate with you about your order, including delivery updates and returns;
• Respond to your questions and provide customer support;
• Send you marketing emails where you have agreed to receive them;
• Improve our website, products and service;
• Meet our legal and accounting obligations, and prevent fraud.

05Our lawful basis for using it

Under UK GDPR we must have a lawful basis for processing your data. We rely on:

06Who we share your data with

We do not sell your personal information. We share it only with trusted providers who help us run the business, and only with the data they need. These include:

• Payment processors, to take your payment securely;
• Couriers and fulfilment partners, to deliver your order;
• Email and marketing platforms, where you have opted in;
• Website hosting and analytics providers;
• Professional advisers and authorities, where required by law.

All providers are required to keep your data secure and to use it only for the purposes we specify.

07Cookies

Our website uses cookies — small files stored on your device — to make the site work, remember your basket, and understand how the site is used. Some cookies are essential; others (such as analytics) are only set with your consent.

08How long we keep your data

We keep your personal information only for as long as we need it. Order and transaction records are kept for at least six years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe. After that, we securely delete or anonymise it.

09How we keep it secure

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse — including secure hosting, encrypted connections (SSL) and restricted access. While no online service can be completely secure, we take reasonable steps to keep your information safe.

10Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data in certain circumstances;
• Object to or restrict how we use your data;
• Withdraw consent to marketing at any time;
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at ceo@ravjistore.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11International transfers

Some of our providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place — such as UK-approved contractual clauses or an adequacy decision — so your data receives the same level of protection as it would in the UK.

12Children

Our website and products are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with their data, please contact us and we will remove it.

13Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The date at the top shows when it was last updated. Please check back occasionally to stay informed.